FAQ Empawrium

I'M NOT SURE WHAT SIZE - On every product page, scroll down and you'll find a Size Guide for that particular product with all the measurements you need, instructions on how/where to measure and a collection of photos of other doggos wearing that product and what size they're wearing.

ORDERED THE WRONG SIZE - Don't panic! We offer full refunds or Store Credits when you return your item so you can go ahead and order the correct size. It's super easy to start a return, and all the info you need is on our Returns page.

HOW LONG WLL MY ORDER TAKE - We aim to pack and send your order within 3 business days of receiving it (allow longer in peak periods or promotions) and then it's all up to the Australia Post Gods to deliver it to your paws. For Standard shipping, allow approx. 2-4 days to metro Australian cities or up to 6 days to WA and Northern QLD. Allow up to 1 week for NZ customers & 2 weeks for US & UK. For more detailed info, check out our Shipping page.

HOW DO I CLEAN - Luxe Range we just pop ours in the washing machine with cold water on a gentle cycle and they come out looking brand new! The Sparkle Range we fill a sink with luke warm water and some washing powder and spend a couple of minutes hand-washing and hang to dry. The material we use on our accessories is famous for washing really well

HOW DO I CLEAN MY COLLAR OR LEAD? -  To prolong the lifetime of your collars and leads, use a warm, soapy sponge and rub until clean. Press with a dry towel to soak up any excess water and hang until dry.